Anderson JL, Doelman S, Koppelman M, Fleming A. Patient information recall in a rheumatologic clinic. Rheumatology and Rehabilitation, 1979; 18: 18-22.
Bartlett EE. The effects of physician communication skills on patient satisfaction, recall and adherence (dissertation). The Johns Hopkins University , Baltimore, 1981.
Ben-Sira Z. The function of the professional’s affective behavior in client satisfaction: a revised approach to social interaction theory. Journal of Health and Social Behavior, 1976; 17: 3-11.
Davis MS. Variations in patients’ compliance with doctor’s orders: analysis of congruence between survey responses and results of empirical investigations. Journal of Medical Education, 1966; 41: 1037- 1048.
Davis MS. Variations in patient’s compliance with doctor’s advice: an empirical analysis of patterns of communication. American Journal of Public Health, 1968; 58: 274-288.
DiMatteo MR, DiNicola DD. Achieving patient compliance: the psychology of the médical practitioner’s role. Pergamon Press, New York, 1982.
Dirks JF, Schraa JC, Robinson SK. Patient mislabelling of symptoms: implications for patient-physician communication and médical outcame. International Journal of Psychiatry in Medicine, 1982; 12: 15-27.
Eisenthal S, Lazare A. Expression of patient’s request in the initial interview. Psychological Reports, 1977; 40: 131-138.
Eisental S, Koopman C, Lazare A. Process analysis of two dimensions of the negotiated approach in relation to satisfaction in the initial interview. Journal of Nervous and Mental Diseases, 1983; 171: 49-54.
Elstein AS, Shulman LS, Sprafka SA. Medical problem solving, an analysis of clinical reasoning. Harvard University Press, Cambridge, 1978.
Francis V, Korsch BM, Morris Mj. Gaps in doctor-patient communication: patients’ response to médical advice. New England Journal of Medicine, 1969; 280: 535-540.
Hampton JR, Harrison MJG, Mitchell JRA, Prichard JS, Seymour C. Relative contributions of history-taking, physical examination and laboratory investigation to diagnosis and management of médical outpatients. British Medical Journal, 1975; 2: 486-489.
Goldberg D, Huxley P. Mental illness in the community: the pathway to psychiatric care. Tavistock Publ., London, 1980.
Greenfield S, Kaplan S, Ware JE. Expanding patient involvement in care. Annals of Internal Medicine, 1985; 102: 520-528.
Hulka BS, Kupper LL, Kassel JC, Babineau RA. Practice characteristics and quality of primary medical care: the doctor- patient relationship. Medical Care, 1976; 13: 808-820.
Kaplan S. (Personal Communication), 1986.
Kassirer JP, Gorry GA. Clinical problem solving: a behavioral Analysis. Annals of Internal Medicine, 1978; 89: 245-255.
Lebow J. Consumer satisfaction with mental health treatment. Psychological Bulletin, 1982; 91: 244-259.
Lebow J. Research assessing consumer satisfaction with mental health treatment. Evaluation and Program Planning, 1983; 6: 21-236.
Ley P, Bradshaw PW, Eaves D, Walker CM. A method for increasing patients’ recall of information presented by doctors. Psychological Medicine, 1973; 3: 217-220.
Ley P. Patients’ understanding and recall in clinical communication failure. In: Pendleton D, Hasler J (Eds.). Doctor-patient communication. Academic Press, London, 1983.
Locker D, Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine, 1978; 12: 283-292.
Neufeld VR, Norman GR, Feightner JW, Barrows HS. Clinical problem- solving by medical students: a cross-sectional and longitudinal analysis. Medical Education, 1981; 15: 26-32.
Pendleton D. Doctor-patient communication: a review. In: Pendleton D, Hasler J (Eds.). Doctor-patient communication. Academic Press, London, 1983.
Putnam SM, Stiles WB, Jacob MC, James SA. Patient exposition and physician explanation in initial medical interviews and outcomes of clinic visits. Medical Care, 1985; 23: 74-83.
Reynolds M. No news is bad news: patients’ view about communication in hospitals. British Medical Journal, 1978: 1673-1676.
Sandler G. The importance of the history in the medical clinic and the cost of unnecessary tests. American Heart Journal, 1980; 100: 928- 931.
Segal A, Burnett M. Patient evaluation of physician role performance. Social Science and Medicine, 1980; 14A: 269-278.
Sprecher PL, Thomas ER, Arebner LA, Norfleet BE, Jacoby KE. Effects of increased physician-patient communication on patient anxiety. Professional Psychology: Research and Practice, 1983; 14: 251-255.
Stiles WB, Putnam SM, Wolf MH, James SA. Interaction exchange structure and patient satisfaction with medical interviews. Medical Care, 1979; 17: 667-679.
Taylor RB, Burdette JA, Camp L, Edwards J. Purpose of the medical encounter: identification and influence on process and outcome in 200 encounters in a model family practice center. The Journal of Family Practice, 1980; 10: 495-500.
Tuckett D. Meetings between experts: an approach to sharing ideas in medical consultations. Tavistock, London, 1985.
Vuori H, Aako T, Aine E, Erkko R, Johansso, R. The doctor-patient relationship in the light of patients experiences. Social Science and Medicine, 1972; 6 (6): 723-730.
Ware JE, Davies-Yvery A, Stewart AL. The measurement and meaning of patient satisfaction. Health and Medical Care Services Review, 1978; 1: 1-15.
Wolf MH, Putnam SM, James SA, Stiles WB. The medical interview satisfaction scale: development of a scale to Measure patient perceptions of physician behavior. Journal of Behavioral Medicine, 1978; 1: 391-401.