Patient Satisfaction with Communication
Learn from your patients:
- and have a look at what they value in your communication
- or ask them to evaluate your communication and include their comments in your portfolio.
Your patients gain when you facilitate them to express their concerns; your professional development will gain by listening to their feedback.
Patient Satisfaction with Communication Checklist
1Facilitation
1.1The doctor gave me the opportunity to tell my own story
1.2The doctor enabled me to talk frankly
1.3I could ask anything I wanted to
2Insight
2.1I know the pros and cons of my treatment
2.2The doctor clarified the meaning of my conduct
2.3The doctor explained side-effects of my medication
2.4The doctor gave me new insights into my problem, enabling me to cope with it
2.5The impact of my problem on people close to me became clear
3Intention to comply
3.1I’m able to recall the agreements I reached with the doctor
3.2I will certainly cooperate with the proposed treatment
3.3The doctor checked whether I understood the advice and further information
3.4The doctor gave me much responsibility in the choice of my treatment
4Disruption of communication
4.1The doctor used incomprehensible jargon
4.2The doctor switched too fast from one subject to another
4.3I became anxious and uneasy by the questions the doctor asked
4.4Sometimes the doctor expressed my statements differently from my original meaning
5Directivity
5.1Sometimes the doctor invited me to talk about subjects which I would rather not have discussed at that moment
5.2Sometimes the doctor would have liked to take a decision in my place
5.3On some aspects of my life, the doctor wanted me to adopt a view that was different from my own
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6.1Instructions for use
Patients are requested:
- To recall what they experienced during the foregoing consultation;
- To indicate on Likert-type, 5-point scales whether they agreed or disagreed with the statements.
For educational purposes, the items are presented in order of increasing difficulty, e.g. I could ask anything I wanted to is harder to achieve than The doctor gave me the opportunity to tell my own story. For assessment purposes, items should be presented randomly to the (simulated)patient.
PSCC can be applied for instruction as well as for evaluation and assessment in medical education and residency training. PSCC is carefully constructed and items and scales comply with the demanding criteria of the Rasch-model for scale construction. See also Patient Satisfaction.
Patient Satisfaction with Communication Checklist was constructed for the Medical Interview section of the Competency in Medical and Psychomedical Education project (Crijnen & Kraan, 1983).
© Crijnen & Kraan 1985 – 2021
